Mediation Skills Training

Learning Outcomes

1. Understand the causes and effects of workplace conflict and recognise the key psychological factors involved in conflict and conflict management.
2. Understand mediation, the role of the mediator and the many benefits of mediation.
3. Recognise the importance of impartially, confidentiality and voluntarism in mediation.
4. Be able to promote the mindset to mediate in even the most resistant of parties.
5. Possess the key skills to manage the four stages of the FAIR mediation model
   a. Facilitate
   b. Appreciate
   c. Innovate
   d. Resolve
6. Set up and manage the separate meetings and the joint mediation meeting with care and control.
7. Understand the key requirements for closing and evaluating mediation.

Who should attend?

This course is suitable for anyone with an interest in the constructive resolution of workplace disputes and grievances. The course is particularly well suited to HR professionals, trade union officials, lawyers etc.

Programme

9:30 -10:00 Registration and Coffee

10:00 – 10:45 Welcome, Introductions and objectives for the day

10:45 – 11:30 A conversation about conflict

• The causes of workplace conflict
• Measuring the cost of conflict (all delegates will receive a free cost of conflict toolbox)
• The psychology of conflict – how we act, how we interact, how we react during conflict
• The Thomas Kilmann conflict instrument

11:30 – 11:45 Morning coffee

11:45 – 12:30 The FAIR mediation model™

• The orange exercise – positions, interests and needs
• A definition of mediation, the role of the mediator, the benefits of mediation
• What is FAIR mediation?
• The key stages of FAIR mediation
• A demonstration of the FAIR mediation process with a short mock up/video of a mediation joint meeting.
• The core values of mediation: confidentiality, impartiality and voluntarism

12:30 – 13:15 Lunch and discussion

13:15 – 14:30 The 5 key skills for HR as mediator and peacemaker:

• Active listening and reframing
• Securing a commitment to mediate from the parties
• Working with and de–escalating strong emotions
• Principled negotiation
• Practical problem solving

14.30 – 15.30 Practice (incorporating afternoon tea)

• An opportunity to practice your mediation skills through role play

15:30 – 15:50 Debrief and discussion

• What worked
• What didn’t work
• Overcoming impasse
• Embedding the learning

15:50 – 16:00 Conclusions and Action Planning

Trainer

David Liddle

David Liddle has extensive experience of undertakings complex investigations and training workplace investigators. He believes that fair, thorough and effective investigations underpin employee relations and HR best practice.

David has trained internal investigators in numerous organisations including local authorities, large retailers, NHS Trusts, Police Forces, Government Departments, Airlines, Banks and NGO’s amongst others.

David brings a pragmatic and highly effective approach to workplace investigations and he places success at the heart of his approach. He has worked with numerous companies who have suffered the fall out of badly planned and poorly executed workplace investigations and recognises that the impact of getting it wrong can be substantial.

David is also a mediator and he believes that the approaches of investigations and mediation are interlinked – during his courses, David uses some of his skills as a mediator to help delegates undertake a fuller and more thorough investigation.

David was awarded his MBA with distinction from Leicester Business School and he has written and contributed to several books and papers on conflict resolution and mediation.

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BECCIE D’CUNHA – DIRECTOR OF RESOLUTION SERVICES

Beccie is an accomplished mediator and trainer with many years of experience in the corporate and not for profit environments. She leads a team of nine full time mediators and trainers within The TCM Group. One of her key roles is to ensure that her team develops and delivers high quality ADR services for our clients. She specialises in the areas of workplace mediation, team and group conferencing, supporting managers and leaders to have difficult conversations, and mediating in board room disputes.

Beccie trained as a mediator in 2001 and her previous experience includes resolving community disputes with Hackney Mediation Service and freelance mediation with Age Concern England’s Advice, Information and Mediation Service. Before joining TCM she also gained experience of preventing and resolving conflicts in various campaign organisations as well as coaching individuals and helping to equip leaders and boards to transform their organisation’s culture. She has also been a facilitator and trainer for a national training course, Peace School.

Beccie’s passion for mediation, learning and development and organisational health led her to join TCM in May 2008. Before then, Beccie spent seven years working in the NGO sector, most recently for the Campaign Against Arms Trade. She has worked on various peace and social justice issues. Her roles included project managing national campaigns, building the capacity of local campaign groups through providing training, coaching, mentoring and other support, communications and outreach work, and organisational development and strategy. She holds a Professional Trainer’s Certificate.

Beccie also has a keen interest in international conflict. She has lived and worked in both
Israel and the Palestinian Territories, has organised peacemaker delegations to the region and has given extensive public talks on this issue in the UK. Until recently she sat on the Executive Board for the Israeli Committee Against House Demolitions UK, a leading peace organisation in this field. She attained a certificate in International Conflict Resolution in 2002.

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Book Here

Click the event date you wish to book

• 5 July – London

Pricing

All training events are priced at £350 + VAT per attendee.

Terms and Conditions

Please see our full terms and conditions here .

Cancellations

Cancellations received in writing up to one month before the event will be refunded in full, less an administration charge of £100 + VAT. We cannot accept cancellations after that time.

How to pay

All payments must be received before the event

Payment can be made online where you can pay by credit card or specify cheque, bank transfer or invoice etc.  Please note that we use Paypal to process our credit card payments (you do not need a Paypal account to use this option).  See here for more information on paying by credit card.

Alternatively, if you request an invoice when booking you can pay by cheque, in GBP (£), made payable to Black and White Trading Ltd and sent to: Unit F, 44-48 Shepherdess Walk, London N1 7JP. BACS payments and bank transfers can also be made – account details will be supplied on your invoice.